Care and services
How does Maison Alcée ensure the precision of its timepieces?
Over 90% of our components are manufactured in the Franco-Swiss Jura Arc to the highest quality standards. Moreover, our expert watchmakers perform a “mise en lanterne” for each timepiece – a meticulous process ensuring that each desk clock leaves our workshop boasting top performance and maximum longevity.
What are the quality control steps before my timepiece leaves the workshop?
Before leaving our workshop, each timepiece undergoes a rigorous inspection carried out by our expert watchmakers.
First, they fully assemble your timepiece to ensure its proper functioning. If any defective or underperforming component is detected, it is immediately replaced.
Once assembly has been verified, our experts set the timepiece to the correct time and carefully adjust the rate as required. Various measurements are then performed to check the amplitude, workings and settings of the regulating organ.
For 14 days, the desk clock is subjected to a series of tests. the timepiece is positioned vertically for seven days, followed by another seven days in the horizontal position.
Once the process is complete, your timepiece is carefully disassembled and placed in its presentation box, ready to be delivered.
Does the timepiece come with a warranty?
Each Persée timepiece comes with a two-year warranty covering any hidden flaws or defects. Inside your presentation case, you will find a warranty card with a QR code and a link. By scanning the code or entering the link, you can join Maison Alcée’s community, Les Bâtisseurs.
How often should I service my timepiece?
We recommend servicing your timepiece every five years.
What should I do if my timepiece requires maintenance?
If your timepiece requires maintenance, you can contact us through the exclusive WhatsApp group created between you and our expert watchmakers upon receiving your presentation case. They will be glad to guide you through each step.
If you prefer, you can also send it back to us for inspection by our watchmakers.
Once received, our team will examine your timepiece and send you a detailed estimate to guide you through performing the maintenance yourself. Your timepiece will then be returned to you promptly.
What should I do if I lose a component?
The screwdriver blades included in your watchmaking kit have been specially designed for Maison Alcée. They are made from beryllium copper, a material softer than traditional screwdriver blades, which helps protect the integrity of your components while ensuring precise handling. During assembly, slight marks may appear – this is completely natural and an integral part of the learning process.
If you lose a component, our Maison is at your disposal to provide the necessary piece, allowing you to continue your assembly.
