Shipping

What are the delivery times?

Delivery times may vary depending on your order.

  • Persée Azur, Persée Nuit, and Persée Douce sets are shipped within 1 month.
  • Persée Or sets are shipped within 2 months due to their singularity.
  • The book is shipped within one week.
  • The workbench is shipped within one month.

Once your order has been dispatched, delivery generally takes 2 to 3 business days.
If your order is for a special occasion, please feel free to contact us. Our Maison will do everything possible to ship your order within an exceptionally shorter timeframe.

Yes, Maison Alcée is committed to allowing everyone, wherever they are in the world, to discover the beauty of watchmaking craftsmanship and understand the complexity of this exceptional heritage – whether they are passionate collectors or curious enthusiasts eager to explore the art of horology.

Yes, all Maison Alcée sets are fully insured during shipment. Your package is shipped discreetly, with no visible branding or indication of its contents. It is delivered via DHL, a trusted international carrier, and will be hand-delivered against signature for added security.
In the rare event of a lost package, Maison Alcée will promptly prepare and reship your order at no additional cost.

Yes, you can track the shipment of your order online. In the private exchange group between you and our watchmaking team, you will receive your tracking number.
You will also have the option to choose your preferred delivery date by clicking on the link sent by DHL, either by email or SMS, once your order has been dispatched.

We would be delighted to welcome you to our watchmaking workshop in the heart of Reims. Passionate about fine watchmaking craftsmanship, we would be pleased to hand you your case in person and share the story of our Maison with you.
You can schedule an appointment here.

Payment

We accept payments by credit card (Visa, MasterCard, and American Express) as well as bank transfers.

You can also pay via Apple Pay, secure payment methods that allow you to place your order easily.

We are committed to protecting your data. All transactions on our website are secure. When processing your information, we use advanced encryption technologies to ensure its safety.

You can rest assured that data security is a top priority for Maison Alcée.

When placing your order, select the bank transfer payment option. You can then proceed with the transfer.
For security reasons, your order will only be shipped once the payment has been received, at which point we will notify you.

Please don’t hesitate to contact our advisors by phone at +33 7 56 96 19 63 or by email at contact@maison-alcee.com
They will be delighted to assist you.