General Terms & Conditions of Sale

SUMMARY

If you have any questions about our Terms and Conditions of Sale, please feel free to call us at +33 7 56 96 19 63 and we will be glad to answer all your questions!
These Terms and Conditions of Sale and Use of the website (hereinafter, the “Terms”) apply between:

Maison Alcée SAS, a Simplified Joint-Stock Company with a variable share capital of €25,000.00, registered with the Reims Trade and Companies Register under SIREN number 900 808 999, VAT identification number FR25900808999, with its registered office located at 28 Rue Thiers, 51100 Reims (hereinafter, “we”, “our”, “us”, the “company”, or “Maison Alcée”), and any adult natural person acting exclusively within the strict scope of their personal needs, who visits the website www.maison-alcee.com (hereinafter, the “site”) and/or makes a purchase from Maison Alcée (hereinafter, “you”, “your”, “user”, or “visitor”).

We ask you to carefully read this agreement before using the site and/or placing any order with Maison Alcée, as this agreement affects your rights and obligations. Using the site and/or placing any order constitutes your acknowledgment and acceptance of the agreement. If you do not agree with any of these provisions, you are not authorized to use all or part of the site and/or place any order.

1. General provisions

1.1 Contact information

If you wish to contact us, our contact details are as follows:

– Phone number: +33 7 56 96 19 63, Monday to Friday from 9:00 AM to 5:00 PM (CET).

– Email : contact@maison-alcee.com

– Publishing Director: Alcée MONTFORT

If you wish to contact our hosting provider, their contact details are:
– o2switch: Chem. des Pardiaux, 63000 Clermont-Ferrand – France

1.2 Scope of the contract

Your use of the website and/or any purchase made from Maison Alcée are expressly and exclusively governed by the Terms and all other Terms and Conditions published or otherwise referenced from time to time on the Site (together, the “Agreement”). Please note that the Terms prevail, in case of conflict and unless otherwise expressly stated, over any other terms and conditions mentioned in the section above.

1.3 Modifications to the contract

The contract may be reviewed, updated, or otherwise modified at any time, in whole or in part, it being understood that when you place an order on the website, the Terms and Conditions applicable are those in effect on the site at the date your order is recorded.

2. Prices and payment

2.1 Shipping costs

The delivery price for France and outside metropolitan France is indicated either on our website at the time of order if the delivery location is included in the available options, or by phone or email through our company for all other destinations.

2.2 International shipping

For any order shipped to a country other than France:

– For all products shipped within the European Union, the price includes the VAT applicable in the destination country.
– For all products shipped outside the European Union, the price will be calculated excluding taxes on the invoice. Customs duties, other local taxes, import duties, or state taxes may apply. These duties and charges are not our responsibility and do not fall under our liability. They will be entirely your responsibility, both in terms of declarations and payments to the relevant authorities and/or organizations. We advise you to check with the competent authorities in your country.

2.3 Invoice

An invoice for your order will be sent to you by email. You can also request it by phone at +33 7 56 96 19 63

2.4 Price changes

Maison Alcée reserves the right to change its prices at any time and without prior notice, subject to Article 1.3 above. Products already ordered will continue to be invoiced on the basis of the prices in force at the time your order is placed.

2.5 Payment of orders

You can pay for your order using the following methods:
– By credit card (Visa, MasterCard, and American Express): the amount of your order will be debited within 7 (seven) days. The order registration date corresponds to the date of online payment.
– By bank transfer: our website will provide you with Maison Alcée’s bank details. You must make the transfer so that it is received within 7 days for the order to be registered. The order registration date corresponds to the date the funds are received in Maison Alcée’s account.
– Apple Pay: We accept payments made via Apple Pay. This payment method is available on Apple devices where you have registered your payment information in the Apple Pay app.
All these methods guarantee secure payment and prompt processing of your order.

2.6 Potential errors

The information, including prices displayed on the website, may be incorrect due to system errors or typographical mistakes. While we do our utmost to prevent such errors, they may still occur. We do not honor orders based on incorrect information or prices. If the displayed price is lower than the actual price of the product, we will contact you by email either to cancel the order or to provide instructions for payment of the price difference. We apologize for the inconvenience and encourage you to contact us with any questions regarding this matter.

2.7 Non-negotiable prices

The prices of our products are not negotiable. Indeed, we strive to offer the fairest prices possible. The final price of our products reflects the costs inherent to manufacturing carried out over 90% in the Franco-Swiss Jura region.

3. Orders and products

For any questions regarding products or your orders, you can contact our customer service by phone at +33 7 56 96 19 63, Monday to Saturday (except public holidays), from 9 a.m. to 5 p.m., or by email at contact@maison-alcee.com (CET).

3.1 Conditions for placing an order

You declare:
– You are at least 18 years old and have the legal capacity to place and fulfill the order, or you have parental authorization that can be provided at any time upon our simple request.
– You are a person acting within the framework of Your personal needs (in particular, any order that You place must correspond to the normal needs of a private individual).

3.2 Placing an order

3.2.1 Order placement methods

You can choose to place your order:
– On the Maison Alcée website
– By phone with our customer service at +33 7 56 96 19 63, Monday to Friday from 9:00 AM to 5:00 PM (CET)
– During your appointment in our workshop

3.2.2 Specific provisions applicable to placing orders on the website

The order will only be processed if the following steps are completed:
Step 1: Add the product you wish to purchase to your cart after selecting the available options.
Step 2: Once your item(s) have been chosen and added to your cart, review your cart by clicking on the “Cart” tab.
Step 3: If the items correspond to your selections, click on “Order” to confirm your order.
Step 4: Enter all the requested information, including:
– Your full name
– Your contact details (phone number and email)
– Your full billing address
– Your full delivery address if different from the billing address
– The chosen delivery method if multiple options are available
– Your payment method
Step 5: To confirm your order, you must:
– Review the summary page of your order, verify the information entered, and correct any errors.
– Click on “Place order” to validate your order. By confirming your purchase, you agree to our Terms and Conditions of Sale.
Step 6: After confirming your order, you will be redirected to our secure payment platform to finalize the transaction.
– Verify the details of your order, including the total price.
– Provide the requested credit card information (card number, expiration date, and security code).

3.2.3 Receipt of your order

Maison Alcée is bound by the order only upon receipt of an acknowledgment from us, as well as the receipt of the corresponding funds for the order in our account. Maison Alcée also reserves the right to cancel or refuse any order from a user, without liability on its part, for just cause, particularly if there is any doubt or dispute related to a previous order from the user.

3.2.4 Changes to your order

Modifications by Maison Alcée in case of product unavailability:
Our product offers and prices are valid while stocks last. If any of the products you ordered become unavailable, we will inform you as soon as we are aware of this. If applicable, we will communicate the new delivery time and, in any case, give you the option to cancel your order.
We also reserve the right to cancel all or part of an order in case of failure by one of our suppliers or in the event of force majeure. We will notify you as soon as we become aware of this and refund any amounts you have already paid related to the canceled order or part of the order. In all cases, we will contact you as soon as possible to offer you various possible options.

3.3 Manufacture of products

Maison Alcée makes every effort to ensure that its online catalog is as accurate as possible. To allow you to see the details of certain products, they may appear larger or smaller than they actually are. Since each computer is configured differently, colors may also vary.

Our goal is to provide you with as much information and detail as needed so that you feel familiar with your product before it is in your hands.

4. Delivery

4.1 Information

We will notify you in writing when your items have been shipped.
For any questions regarding the information below, please contact our customer service:
– Our identity (name, phone number, registered office), shipping costs, payment and delivery terms
– The conditions and procedures for exercising the right of withdrawal
– The address where you can submit any complaints
– The guarantees you have after delivery
– The expected shipping date of your order and the delivery date

4.2 Place of Delivery

Products are delivered to the shipping address you provided during the ordering process. For any change to this address, please feel free to contact us at +33 7 56 96 19 63 so we can explore possible modifications.

4.3 Delivery times

Except in cases of specific delays related to manufacturing, processing, shipping, and/or delivery (of which you will be informed during your order on our website or in-store), the delivery time varies depending on the product. It is indicated on each product page.

4.4 Delivery delays

We recommend that you regularly track the progress of your order through the delivery platform we use or by contacting our customer service.
If we become aware of any shipping delay, we will inform you.
If your order includes multiple products and some experience a delay, we may proceed with multiple shipments. In this case, we will notify you of the arrangements before shipping.
If the package appears damaged or tampered with, you must refuse it from the carrier and notify us of your refusal by sending a sworn statement acknowledging the delivery of a damaged or tampered product, a copy of your identity document, and a copy of a proof of address dated within the last three months.

4.5 Comments on the delivery or the products delivered

You must carefully inspect the packages and products upon delivery. If you have any reservations or observations justifying the return of the products to us, you must proceed as indicated in Article 5 below.

4.6 Transfer of ownership and risk

Ownership and risk are transferred upon delivery. However, if the parcel is returned due to an incorrect address, failure to collect it within the given timeframe, or lack of response to communications (phone calls, emails, voicemail messages, etc.) to arrange pickup at our workshop or one of our partner boutiques, and Maison Alcée receives no response within 3 months following the shipment or attempted contact, ownership of the product shall remain with Maison Alcée, who may freely dispose of it. Payments made for the production of the item will be retained, with no possibility of reclaiming the funds or unclaimed products.

4.7 Delivery of a damaged or tampered product

Maison Alcée watchmaking sets are insured during shipment. The package is sent discreetly, with no visible mention of the brand or its contents. It is delivered by DHL, an internationally recognized carrier known for its reliability. Additionally, you are guaranteed personal delivery against signature.
In the event that your parcel is lost, Maison Alcée will prepare and reship your order at no additional cost.

5. Returns and right of withdrawal

5.1 Returns and right of withdrawal

If your order does not meet your expectations, you have 30 days from the delivery date to return it, at your own expense, for a refund or an exchange.

Before any return, it is essential to contact Maison Alcée’s customer service team in writing or by phone to inform us of your decision and the reason for the return. You must follow the return procedure precisely. The return request will only be processed after written confirmation from us.

To obtain the return procedure, please contact us by phone at +33 7 56 96 19 63 or by email at contact@maison-alcee.com
Once the product has been received and its condition verified, if it is in perfect condition, we will confirm receipt and issue a refund within 14 days of approving the return, in accordance with Article 5.2 below.

5.2 Conditions for acceptance of returns

Returns mentioned in Article 5.1 will only be accepted by Maison Alcée, and may only result in a refund or exchange, if the following conditions are met:
– The return process described by our advisors and on our website has been followed;
– The products are returned in perfect condition, without having been used or assembled. Any incomplete, damaged, altered, or soiled item will not be accepted. In particular, products showing any scratches will never be accepted;
– Our specialists confirm that the product and its components correspond exactly to the item originally shipped, without any alteration, damage, or external intervention;
– The product is returned in its original packaging, with all accompanying items (certificate of authenticity if provided, accessories, gift box, case, user manuals, etc.).

5.3 Refund and exchange terms

he refund will be processed, at the discretion of Maison Alcée, either by re-crediting the credit card used for the purchase or by bank transfer to an account in the name of the customer who placed the order, registered at the billing address provided at the time of purchase.

In the case of an exchange, the initial amount paid may be refunded, allowing you to place a new order for the desired product. An exchange may also involve an additional payment or a refund of the price difference. The method of exchange is at the discretion of Maison Alcée.

6. Guarantees

6.1 Concerning the products

Maison Alcée complies with the legislation in force concerning product conformity defects and latent defects, as outlined in Articles 1641 to 1649 of the French Civil Code:
Article L. 217-4 of the French Consumer Code: The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when this is their responsibility under the contract or was carried out under their responsibility.
Article L. 217-5 of the French Consumer Code: To comply with the contract, the goods must:

1. Be suitable for the use usually expected of similar goods and, where applicable:
– match the description given by the seller and possess the qualities presented to the buyer in the form of a sample or model;
– have the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer, or their representative, particularly in advertising or on labeling.

2. Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, made known to the seller and accepted by them.

Article L. 217-12 of the French Consumer Code: The legal action arising from a lack of conformity is limited to two years from the date the goods are delivered.

Article 1641 of the French Civil Code: The seller is liable for any hidden defects in the item sold that render it unfit for its intended use, or which impair its use to such an extent that the buyer would not have purchased it, or would have paid a lower price, had they known about the defects.

Article 1648 paragraph 1 of the French Civil Code: Legal action for latent defects must be brought by the buyer within two years of discovering the defect.

The Maison Alcée warranty does not cover:

  • Regular maintenance, normal wear and tear, and the natural aging of the product, as well as any deterioration, deformation, or damage resulting from these factors.
  • Breakage, loss of components, or damage caused by impact, crushing, improper handling, or any external force not recommended by Maison Alcée.
  • Defects caused by contact with water or moisture.
  • Any modification, repair, or intervention carried out outside of Maison Alcée’s authorized service centers, as well as the use of components or accessories not recommended by Maison Alcée.
  • Loss or theft of the product.

In the event of damage not covered by the warranty, a repair quote will be issued. The repair will only be carried out upon acceptance of the quote. To benefit from the warranty, customers must contact Maison Alcée and provide official proof of purchase (invoice, warranty certificate, etc.). Shipping costs, including insurance and packaging, are the responsibility of the customer. It is recommended to send the product via registered mail with insurance. Only Maison Alcée is authorized to enforce the application of this warranty. This warranty does not affect the legal rights the customer may have under the applicable laws in their country.
Furthermore, all Persée timepieces are covered by a 2-year warranty against any hidden defect or fault. Inside your watchmaking set, you will find a warranty card containing a QR code and a link. Simply scan the QR code or enter the link into your browser to join “Les Bâtisseurs” of Maison Alcée community. By joining this space, your warranty will be automatically extended by an additional 2 years, for a total of 4 years of coverage for your timepiece.

6.2 Regarding the website

Without prejudice to the guarantees set forth in article 6.1 above, Maison Alcée does not grant any guarantee on the website and/or the content (as described in article 8 below). In particular, Maison Alcée makes no warranty as to the conformity of any of the elements of the website to any particular use. Maison Alcée does not warrant that the functions contained on the website and any content or other elements contained therein will always be available, uninterrupted or error-free, that any defects or errors will be corrected immediately, or that the website or its server will at all times be free of viruses or other components that may cause damage.

7. Responsibility

7.1 Conformity to the legislation

The products offered are in conformity with the French legislation in force at the time of the proposal. Maison Alcée cannot be held responsible in the event of non-compliance with the legislation of the country where the products are delivered. It is up to you to check with the local authorities the possibilities and conditions of importing the products that you plan to order, and to take them under your entire responsibility.
Moreover, if you choose to access the website from other territories than France, you do so on your own initiative and at your own risk. It is up to you to respect the local legislation insofar as this legislation is applicable.

7.2 Photo of the products

The photos of the products are presented for illustrative purposes only. We invite you to refer to the description of each product to know the precise characteristics. In case of doubt or if You wish additional information, do not hesitate to contact us (see article 1.1 above).

7.3 Limitation of liability

Except in the case of fraud or gross negligence and except in the case of liability for defective products, Maison Alcée’s total liability, for all damages compensable under the terms of the contract, that it may cause you within the framework of the contract, is limited to compensation for foreseeable, direct and material damages affecting you as a result of Maison Alcée’s failure to comply with the contract. This compensation may in no case exceed the amount of your last purchase, even if Maison Alcée was warned of the possibility of such damages.

It is specified that, under the terms of the contract, the following shall be deemed indirect damages not giving rise to compensation by Maison Alcée, even if foreseeable: any loss of profit, revenue, data, databases or software, loss of savings, additional costs, damage to reputation, and any third-party claims.
Maison Alcée shall in particular not be held liable for damages caused by:

  • Your own act, omission or fault;
  • To any case of emergency as defined by the jurisprudence of the French courts;
  • Any third party not linked to Maison Alcée for the performance of the contract (for example, in the event that problems arise from the performance, congestion or connection of telecommunications means or services, or the performance of your computer equipment);
  • Or any other event that neither Maison Alcée nor its suppliers could have foreseen or prevented even if Maison Alcée or its suppliers had taken all reasonable precautions.

In particular, the following shall be considered to be your own act, omission or fault: any damage or loss that you may suffer as a result of the unsuitability or incompatibility of your computer equipment (hardware and/or software) with all or part of the website and/or the failure to implement all reasonable and necessary protections against any damaging programs, devices or communications, as it is your responsibility, and yours alone, to:

  • verify or have verified that Your computer and/or telecommunications equipment is appropriate and compatible with the Website, prior to any use
  • implement all reasonable and necessary protections against all harmful programs, devices or communications, in particular by means of anti-virus software.

Maison Alcée offers an immersive experience that allows clients to engage in a hands-on activity. This activity involves the handling of tools and small parts/components, which may present certain risks.
The client expressly acknowledges that the assembly is carried out under their own responsibility and agrees to carefully follow the provided instructions. Maison Alcée makes every effort to ensure the safety of this experience, but cannot be held liable for any injuries, material damage, or other consequences resulting from improper handling, failure to follow instructions, or inappropriate use of the provided tools.
Under no circumstances shall Maison Alcée be held liable for indirect damages arising from this activity, including but not limited to financial losses, bodily injury, or damage to personal property.

The website, as well as other pages controlled by Maison Alcée (facebook pages, instagram etc.), may contain links to other websites on the Internet. These other websites are not under the control of Maison Alcée and you acknowledge that Maison Alcée is not responsible for the accuracy, intellectual property rights compliance, legality, decency or any other aspect of the content of these websites. The inclusion of any such link does not imply any endorsement by Maison Alcée, nor any association with its operators. Maison Alcée cannot ensure that you will be satisfied with any product or service you obtain from a third party website that is hyperlinked to or from the website, as the channels of other online businesses are owned and operated by independent merchants. Maison Alcée does not promote any merchandise and has not taken any steps to confirm the accuracy or reliability of any information on these third party websites. We urge you to conduct whatever research you feel is necessary or appropriate before engaging in any electronic transaction with any of these third parties.

8. Intellectual property

The website and all elements (including products), documents and other data contained therein (the “content”), whether visual or audio, are protected by french and international rules applicable to trademarks, trade names or other distinctive signs, copyrights, neighboring rights, copyrights and other intellectual property rights, trade or service marks – whether registered or not as such – and trade names or other distinctive signs, copyrights, neighboring rights, sui generis rights, design rights, patents, manufacturing or trade secrets or other rights of a similar nature and belong to or have been licensed to Maison Alcée.

8.2 Infringement of the intellectual property rights

Your right to use the website and any content or other elements contained therein is subject to your compliance with the agreement and any applicable law or regulation. Any use of the website or any content for any purpose other than as permitted by the agreement may violate our rights or those of our licensors: You may access and display any content and other materials on the website only for non-commercial, private use;

  • The website and any content may not be copied, reproduced, modified, republished, uploaded, posted, adapted, transmitted, distributed or used in any way without Maison Alcée’s prior written permission or unless otherwise permitted by applicable law (in which case you must keep intact all proprietary notices);
  • You must not use meta tags or any other hidden text containing our name, brand(s) or that of our related companies without our specific, prior and written consent;
  • Any user who wishes to place, for their personal use, on their website, a simple link referring directly to the home page of the website, must obtain our specific prior written consent; in no event shall our agreement engage our responsibility, on any grounds whatsoever, for the website or any content;
  • Any hypertext link to the website by the framing or in-line linking technique is strictly prohibited.

9. Comments, reviews, communications and other content

9.1 Submission of content

Users may send us reviews, comments or other content, submit suggestions, ideas, questions or other information, as long as such content is not illegal, obscene, abusive, threatening, defamatory, infringing on intellectual property rights, or harmful to third parties and does not consist of or contain computer viruses, political activism, commercial solicitations, mass mailings, chain letters or any other form of “spam”. You must not use a false e-mail address, impersonate any person or entity, or lie about the origin of the content. We reserve the right, in our sole discretion, to remove or edit any content and to take legal action against offenders.

9.2 Right to reproduce material

If you send us content, and unless otherwise specified by you, you grant us and our affiliates, for the applicable legal term of protection, the non-exclusive, free right to reproduce, modify, adapt, publish, translate, distribute, sub-license and display such content throughout the world, on the site and in all media.

9.3 Required rights

You declare and guarantee to us that you are the owner or holder of the necessary rights to the content that you transmit to us. You agree to indemnify us in the event of an action or claim by a third party against us if this action is based on or originates from the content that you have transmitted to us.

10. Applicable law – jurisdiction

10.1 Applicable jurisdiction

The contract is subject to French law subject to the mandatory rules applicable in your country of residence.

10.2 Applicable tribunals

In the event of a dispute, you may bring the matter before the court of your choice, in addition to the court of our registered office, the court of the actual place of delivery of your order.

10.3 Mediation

In accordance with Article L. 612-1 of the French Consumer Code, You may have free access to the CM2C mediation service to which we belong by email or by post: CM2C – 14 rue Saint Jean – 75017 PARIS. Applicable law – jurisdiction

11. Protection of personal data

11.1 Management of personal data

The personal data collected on the website is intended to be used by Maison Alcée with your consent. Maison Alcée is committed to protecting your personal data. All personal data concerning you collected by Maison Alcée is treated with the strictest confidentiality, in accordance with the provisions of Law 78-17 of January 6, 1978 on Information Technology, Files and Liberties, for the purpose of processing orders.

Your personal information and data are necessary for the management of orders and relations with you, as well as to keep you informed of all commercial offers and information likely to interest you. It may be transmitted to service providers and contractual partners who intervene and contribute to the management of orders as well as to all Maison Alcée subsidiaries. You are informed of the compulsory or optional nature of the data entered at the time of collection. This information and the management of orders are also kept for security purposes, in order to comply with legal and regulatory obligations and to enable Maison Alcée to improve and personalize the services offered to you.

11.2 Identity and contact details of the data protection officer

The person responsible for processing personal data collected in the context of the creation of a user’s personal account and browsing on the Website is Maison Alcée’s Data Protection Officer.

As the person responsible for processing the data they collect, they undertake to respect the legal provisions in force. It is their responsibility to establish the purpose of the information processed and thus to provide their customers and prospective customers with complete information on the processing of their personal data and to maintain a register of processing in accordance with reality.

Whenever Maison Alcée processes personal data, we take all reasonable steps to ensure that the personal data is accurate and relevant to the purposes for which we process it.

If you have any questions regarding the collection and processing of your data by Maison Alcée, you may contact the Data Protection Officer at the following address:  rgpd@maison-alcee.com

11.3 How long your personal data will be kept

If you decide to create a client account, your identity data will be conserved as long as your account is active and you don’t close it. You can close your account at any time by a simple request according to the terms of article 11.5 below. Your request will be taken into account as soon as possible or, in the case of an order in progress, as soon as it is completed.

Data related to your product purchases or your requests for information will be kept by Maison Alcée for an unlimited period of time in order to accompany you for all significant events in your life (birth, anniversary, relationship anniversary, civil marriage, wedding, wedding anniversary, etc.). If you wish to object, again, a simple request in accordance with the terms of article 11.5 will ensure the deletion of the information concerning you.

11.4 Security of your personal data

In accordance with the Regulations, Maison Alcée implements all technical and organizational measures appropriate to the nature of the data and the risks presented by processing, to preserve the security and confidentiality of the personal data you provide and, in particular, to prevent it from being distorted, damaged or accessed by unauthorized third parties.
In the event of an anomaly being detected, we will communicate within a maximum of 3 days in full transparency on their situation. Firstly, we will inform the competent control authority, the CNIL in France. Then, we will warn the people whose data has been hacked, if the leakage could cause a real risk for their rights and freedoms.

11.5 Right of access, amendment and contradiction

In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify and object to any personal data concerning you. To exercise these rights, you must send a letter to Maison Alcée, 28 rue Thiers, 51100, Reims, or an e-mail to rgpd@maison-alcee.com, indicating your last name, first name, e-mail address and your customer references. Each request must be signed and accompanied by an identity document bearing your signature and must specify the reply address. This reply will then be sent within 2 months of receipt of the request. 

11.6 Bloctel

In accordance with Article 223-2 of the French Consumer Code, we inform you that you may, if you so wish, register on the opposition list for telephone canvassing on the website www.bloctel.gouv.fr. Registration on this list allows you to no longer be approached by phone by a professional with whom there is no pre-existing contractual relationship. If you are already registered on the Bloctel list, the fact that you provide us with your telephone details authorizes us to use these to call you back in connection with your order or to suggest other services to you.

12. Commercial offers and newsletters

Maison Alcée may send you commercial offers by mail, email, text message, telephone or via all web spaces managed by Maison Alcée or one of its partners on social networks, subject to prior acceptance. You have the right to oppose these commercial prospecting mailings at any time, free of charge, by clicking on the “unsubscribe” link included in each email.

13. Cookies

13.1 Use of cookies

When you consult the website, information relating to your navigation may be recorded in “Cookies” files installed on your terminal (computer, tablet, smartphone). These cookies are issued by Maison Alcée in order to facilitate navigation on the website and to recognize your browser when you are connected to the website. These cookies are issued in order to:

– Establish website visiting figures (number of visits, pages viewed, cancellation in the order process, etc.)

– To adapt the presentation of the website to the display preferences of terminals,

– To store information entered in forms, to manage and secure access to reserved and personal areas such as the customer account and to manage the order basket.

13.2 Utility of cookies

Maison Alcée reserves the right to install cookies on your computer during visits to the website. A cookie is a small file that is sent to your computer and stored on your hard disk. A cookie does not allow you to be identified, but its purpose is to indicate any previous visit to the website in order to help Maison Alcée personalize its services.

13.3 Deactivation of cookies

You can set the parameters in order to deactivate cookies and prevent cookies from being installed on your computer without your express consent. Any settings made may modify internet browsing and the conditions of access to certain services on the website that require the use of cookies.

13.4 Third-party applications

The website uses computer applications from third parties, which allow you to share content from the website with other people or to let these other people know what you think of the content on the website (social networks such as Facebook, Instagram, Google+, Twitter, etc)

13.5 Collection of information by social networks

When you visit a page on the site that includes sharing buttons such as “Like” or “Share,” your browser establishes a direct connection with the servers of the relevant social network. If you are logged into that social network, these buttons can link the pages you view to your account. Any interaction with these plug-ins (such as clicking “Like” or leaving a comment) results in the corresponding information being transmitted to the social network, which may publish it on your profile. If you do not wish these platforms to associate the information collected on the site with your account, you must log out of the social network before browsing the site. Maison Alcée also collects and uses certain browsing data when you access the site via Facebook; this information is used exclusively for its own purposes.

14. A variety of other clauses

14.1 Substitution of provisions

If any provision of the agreement is held to be illegal, invalid or unenforceable for any reason and it is not possible to substitute a reasonable provision of similar effect by operation of law (which the parties have already allowed any court to do, to the extent permitted by applicable law), then that provision shall be deemed severable from the agreement and shall not affect the validity and enforceability of the remaining provisions to the fullest extent possible under applicable law.

14.2 Non-waiver in the case of not exercising certain rights

The fact that Maison Alcée does not exercise one of the rights conferred upon it under the terms of the Agreement shall not be interpreted for the future as a waiver of the right in question nor as an obstacle to the exercise of any other right.

14.3 Transfer of rights and obligations

We may transfer (by any means and in any form, including merger) our rights and obligations under the contract, without notice to you: to any entity which is or will be related to us, or to any person or entity which will acquire control directly or indirectly of all or a substantial part of our property or capital or voting rights or those of any of our related entities. You may not transfer (by any means) the contract without our prior written consent.

14.4 Ways of notifying customers


We may give you any notice under the contract either by posting it on the site, by email, or by normal, express or registered post to your address on our systems, at our option. You acknowledge and agree that either of these methods of notification, as chosen by us, is sufficient for your information.

14.5 Use in evidence

Maison Alcée may rely, in particular for the purposes of proof of any act, fact or omission, on programs, data, files, recordings, operations and other elements (such as monitoring reports or other statements) of a computer or electronic nature or format, established, received or stored directly or indirectly by it, except in the case of abuse or obvious error. You expressly acknowledge the possibility of Maison Alcée making use of these elements of a computerized or electronic nature or format.

14.6 Changes to the conditions

In view of possible changes to the website and regulations, Maison Alcée reserves the right to modify the conditions at any time. The new conditions will, if applicable, be brought to your attention by online modification and will only be applicable to sales made after the modification.

Updated 16/05/2025