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General terms of sales and delivery

  1. General Provisions
    1. Useful contact details
    2. Scope of the contract
    3. Modification of the contract
  2. Prices & Payment
    1. Shipping price
    2. International shipping
    3. Invoice
    4. Currency of Payment
    5. Price changes
    6. Payment of Orders
    7. Prices displayed in the Shopping Cart
    8. Potential Errors
    9. Non-negotiable prices
  3.  Ordering, Products and Delivery
    1. Conditions for placing an order
    2. Placing an order
    3. Delivery
    4. Product Manufacturing
  4. Returns, Right of Withdrawal
    1. Free returns
    2. Conditions for Accepting Returns
    3. Redemption and Exchange Terms
    4. Right of Withdrawal
  5. Guarantees
    1. Concerning the Products
    2. About the Site
  6. Responsibility
    1. Compliance with Legislation
    2. Product photos
    3. Limitation of Liability
    4. Link to other sites
  7. Intellectual Property
    1. Legal Protection
    2. Violation of Intellectual Property
  8.  Comments, Reviews, Communications and other Content
    1. Submission of Content
    2. Reproduction Rights
    3. Necessary rights
  9. Applicable law - Jurisdiction
    1. Jurisdiction in force
    2. Competent Courts
    3. Mediation
  10. Protection of personal data
    1. Personal data management
    2. Identity and contact details of the Data Protection Officer
    3. How long we keep your Personal Data
    4. Security of your Personal Data
    5. Right of Access, Rectification and Opposition
    6. Bloctel
  11. Commercial Offers & Newsletters
  12.  Cookies
    1. Use of Cookies
    2. Purpose of Cookies
    3. Deactivation of Cookies
    4. Third Party Application
    5. Collection of Information through Social Networks
    6. Non-responsibility towards Social Networks
  13. Various
    1. Substitution of provisions
    2. Non-waiver in case of non-exercise of a Right
    3. Transfer of Rights & Obligations
    4. Mode of Notification
    5. Use for Evidence
    6. Modification of the conditions

If you have any doubts or questions about our terms and conditions, please call us at
and we will answer all your questions!

These general terms and conditions of sale and use of the site (hereinafter, the "Terms") apply between :

Maison Alcée SAS, a Société par Actions Simplifiée with a variable share capital of €25,000.00, registered in the Reims Trade and Companies Register under SIREN number 900 808 999, intra-community VAT number FR25900808999, whose registered office is at 58 avenue du Général Eisenhower, 51100 Reims (hereinafter, "We", "Us", "Our", the "Company", or "Maison Alcée"),


Any natural person of age acting exclusively within the strict framework of his personal needs, who consults the website www.maison-alcee.com (hereafter, the "Site") and/or makes a purchase from Maison Alcée (hereafter "You", "Your", the "User" or the "Internet user").

We ask You to read the Agreement (as defined below) carefully before using the Site and/or placing any order with Maison Alcée insofar as this Agreement affects Your rights and obligations. The use of the Site and/or the placing of any order constitutes knowledge and acceptance of the Agreement on Your part. If You do not agree with any of these provisions, You are not authorized to use all or part of the Site and/or to place any order.

Please print a copy of the Contract for your records.

1. General Provisions


If You wish to contact Us, Our contact details are as follows

  • Telephone number: 09 86 27 31 39 from metropolitan France (or +33 9 86 27 31 39 for international calls) from Monday to Friday from 9am to 5pm (French time).
  • Email : help@maison-alcee.com
  • Director of publication: Alcée MONTFORT

If You wish to contact Our host, their contact details are as follows:

  • OVH SAS : 2 rue Kellermann 59053 Cedex1 Roubaix - France


Your use of the Site and/or any purchases made from Maison Alcée are expressly and exclusively governed by (i) the Terms, and (ii) any other terms and conditions published or otherwise referenced on the Site from time to time (together, the "Agreement"). Please note that the Terms prevail, in the event of any inconsistency and unless expressly provided otherwise, over any other terms and conditions referred to in section (ii) above.



The Contract may be revised, updated or otherwise modified at any time, in whole or in part, it being specified that when You place an order on the Site, the applicable Conditions are those in force on the Site at the date of registration of Your order.


2. Prices & Payment


The prices of our products are indicated in euros, all taxes included. The price of shipping is free in Metropolitan France. The price of deliveries outside metropolitan France is indicated (i) either on Our Site at the time of the order in the case where the place of delivery is included in the options proposed (ii) or by telephone or by e-mail to Our Company for all other destinations.



For any order to a country other than France, You are the importer of the product(s) ordered. For all products shipped outside the European Union, the price will be calculated exclusive of taxes on the invoice. Customs duties, other local taxes, import duties or state taxes may be payable. These rights and sums are not within Our competence and are not Our responsibility. They will be entirely at Your expense and under Your responsibility, both in terms of declarations and payments to the relevant authorities and/or organisations. We advise You to contact the competent authorities in your country.



An invoice for Your order is issued upon dispatch of Your order. It is available in Your online customer area. It can also be requested by phone or email from the Maison Alcée Customer Service.



All orders are payable in Euros.



Maison Alcée reserves the right to modify its prices at any time and without notice, subject to article 1.3 above. The products already ordered will remain invoiced on the basis of the prices in force at the time of the registration of Your order.



You can pay for your orders:

(I) by credit card (Visa, MasterCard, American Express or Carte Bleue): the amount of Your order is then debited within 7 (seven) days. The date of registration of the order is the date of online payment.


(II) by bank transfer: Our Site delivers to You the bank details of Maison Alcée. You must make the required transfer so that it appears within 7 (seven) days for the order to be registered. The date of registration of the order is that of the reception of the funds on the account of Maison Alcée.



Products placed in Your shopping cart will always reflect the most recent price displayed on Your product description page. This price may vary from the price that was displayed for the same product when You first placed the product in Your shopping cart. Placing a product in your shopping cart does not ensure that its price will remain the same as it was when You placed the product in the shopping cart. However, it is also possible that the price of the product You selected may be lower at checkout than when You selected it.



The information and in particular the prices that are displayed on the Site may be erroneous due to system errors or typographical errors. While we make every effort to avoid such errors, they may occur. We will not honour orders resulting from incorrect information or pricing. If the price displayed is lower than the actual price of the product, We will contact You by email to either cancel the order or give You instructions on how to pay the price difference. We apologise for the inconvenience, please do not hesitate to contact us with any questions you may have regarding this matter.



The prices of Our products are not negotiable. Indeed, we try to keep our prices as fair as possible.

3. Ordering, products and delivery


You declare :

  • be at least 18 years old and have the legal capacity to place and honour any order or be the holder of a parental authorisation allowing You to place and honour any order and be able to justify this at any time, on Our simple request;
  • be a natural person acting in the context of Your personal needs (in particular, any order You place must correspond to the normal needs of a private individual).



3.2.1 Procurement methods

You can choose to place your order:

  • on the Site; or
  • by telephone to our customer service department on 09 86 27 31 39 from metropolitan France (or +33 9 86 27 31 39 for international calls), from Monday to Friday from 9:00 am to 5:00 pm (French time);
3.2.2 Specific provisions applicable to placing an order on the Site

We will only acknowledge receipt of Your order if the following steps are taken:

1st step: You add the product you wish to buy to your shopping cart, after having chosen the options proposed to You

Step 2: Once you have chosen your item(s) and put them in your basket, you must check your basket by clicking on the "Basket" tab.

Step 3: If the items match the choices you have made, you must click on "Order" to validate your order.

Step 4: You must enter all the data requested, i.e. :

  • Your name and surname ;
  • Your contact details (phone and email) ;
  • Your precise billing address (for security reasons, We ask that the billing address be the one registered by the institution that issued your credit card, in order to protect You from possible fraudulent use);
  • Your delivery method ;
  • Your precise delivery address if you want a home delivery (P.O. boxes are not accepted);
  • Your method of payment.

At this stage, You will also be asked to read and accept our General Conditions of Sale to which You will be able to access in particular by clicking on "the GCS Maison Alcée".

5th step: to validate Your order, You must :

  • check, on the summary page of Your order, the data You have entered and correct any errors;
  • click on "Confirm my order" to confirm your order

6th step: after validation of Your Order, You will be redirected to the jepaieenligne.fr platform of the Caisse d'Epargne, in order to proceed to payment. To do so, you must:

  • check the details of Your order, including the total price;
  • Fill in the requested information about your credit card (credit card number, expiration date and verification code).
3.2.3 Receipt of Your order

Maison Alcée is bound by the order only from the reception of an acknowledgement of receipt from Us, as well as the reception of the funds corresponding to the order on its account. Maison Alcée also reserves the right to cancel or refuse, without responsibility on its part, any order concerning a User, on just grounds, in particular if there is a doubt or a dispute relating to a previous order of the User.

3.2.4 Changes to Your order

Modifications by Us in case of unavailability of the ordered product:

Our product offers and their prices are valid within the limits of the products available. If some of the products that You have ordered are no longer available, We undertake to substitute them with products of at least equal or superior quality without changing the price of Your order. We will inform You as soon as We are aware of this unavailability, and if necessary, We will inform You of the new delivery date and, in any case, You will have the option of cancelling Your order.

We also reserve the right to cancel all or part of an order in the event of the failure of one of Our suppliers or in the event of force majeure. We will notify You as soon as We are aware of this and refund any sums You have already paid to Us in relation to the cancelled order or part of the order. In all cases, We will contact You as soon as possible to offer You different options.


3.3.1 Information

We will inform You in writing of the progress of the manufacture of Your purchase and the dispatch of Your items.

If you have any questions about the information below, please contact our Customer Service Department:

  • Our identity (name, telephone number, registered office), delivery charges, payment, delivery or performance terms;
  • the terms and conditions for exercising the right of withdrawal;
  • the address where You can make any complaints;
  • the guarantees available to You after delivery;
  • the expected shipping date of Your order and the delivery date
3.3.2 Place of delivery

The products are delivered to the delivery address that You indicated during the ordering process. The delivery address of the product may be different from that of the size shed. We invite You to contact us on 09 86 27 31 39 in case of doubt.

3.3.3 Delivery times

Unless longer manufacturing, processing, shipping and/or delivery times are required (which We will inform You of when You place Your order on the Site or in our shops), the products ordered will be delivered within 2 to 3 weeks maximum from receipt of Your order (see section 3.2.3 above). Delivery will be deemed to have taken place on the date of first presentation of the products at the delivery address indicated.

3.3.4 Delayed delivery

We invite You to regularly consult the follow-up of Your order on the Site (see My orders) or by calling Our customer service department. (article 1.1 above).

We will keep You informed of any delay in shipment of which We are aware.

If You order several products at the same time and only some of them are delayed, We may split the shipments. In this case, We will notify You of the arrangements We intend to make before the delivery is made.

In the event that the package appears to be damaged or spoiled, You must refuse it to the carrier and inform Us of Your refusal by sending Us (a) a certificate on honour acknowledging the delivery of a damaged or spoiled product, (b) a copy of a proof of identity, and (c) a copy of a proof of address less than three months old.

3.3.5 Comments on the delivery or products delivered

You must check the packages and the products upon delivery. If You have any reservation or observation justifying that the products be returned to us, You must proceed as indicated in article 4 below.

3.3.6 Ownership - Risks

The transfer of ownership and risk of the products takes place upon delivery of the products. However, in the event that both conditions A and B below are met:

Condition A

(i) Your package is returned to Us by the carrier because the address is incorrect or (ii) You do not claim it within the time limit or (iii) You do not respond to the telephone, Our voice and electronic messages to schedule the collection of Your products in the shop (in particular if the e-mail addresses or telephone numbers that You have transmitted to Us are incorrect) or (iv) You do not show up for the scheduled collection in the shop,

Condition B

You do not respond to the telephone, to Our voice and electronic messages to notify You of the situation (in particular if the e-mail addresses and telephone numbers that You have transmitted to Us are erroneous), and that We are therefore unable to contact You for a period of 3 months as from the dispatch of the package or the contact for the planning of the collection of the product in the shop, or the planned date for the collection in the shop

Maison Alcée then retains ownership of the products and may dispose of them freely. Maison Alcée retains the payments that triggered the manufacture of the product in the first place and You agree to have no recourse to recover the amounts paid or the unclaimed products.

3.3.7 Failure to deliver or delivery of a damaged or spoiled product

In the event that (i) the carrier indicates that it has delivered the product that You ordered and You dispute that such delivery has taken place or (ii) You have refused a package presented damaged or spoiled by the carrier, You commit Yourself to return to us signed (a) a certificate on the honor recognizing the absence of delivery or the delivery of a damaged or spoliated product, (b) the copy of a proof of identity, and (c) the copy of a proof of residence of less than three months, so that Maison Alcée can take charge of the cost of a new sending of the aforementioned product.


3.4.1 Maison Alcée does its utmost to ensure that its online catalogue is as accurate and correct as possible. In order for You to see the details of certain products, they may appear larger or smaller than they actually are. As each computer is configured differently, their colour may also vary.

3.4.2 We aim to give You as much information and detail as possible. In an effort to constantly improve Our products, it is possible that some of the measurements shown on our product pages may differ slightly from the actual product You will receive.

4. Returns, right of withdrawal


Up to thirty (30) days after the delivery date (cf. 3.3.3.), We give You the possibility to return your ordered box that does not give You complete satisfaction for reimbursement or exchange. The return is at your expense.

To do this, You must imperatively inform the customer service of Maison Alcée in writing or by telephone (see article 1.1 above), of Your decision before returning the products to Us, indicate the reason for Your return and follow exactly the return process that We will indicate to You. Your request for return is effective only from the moment Maison Alcée acknowledges receipt in writing of Your request for return.

To know the procedure to follow in order to send us back your box, contact us by phone at 09 86 27 31 39, or by email at the following address : help@maison-alcee.com

Upon receipt of Your product, We check that it is in perfect condition, then acknowledge receipt of the product. Then, We will refund You the price corresponding to the value of the products at the latest fourteen (14) days following the date on which Your return was accepted by Maison Alcée, as indicated in article 4.3 below.



The returns provided for in article 4.1 above will only be accepted by Maison Alcée and will only give rise to reimbursement or exchange if :

(I) the return process described by Our advisors and on Our website has been followed;

(II) the products are returned to us in perfect condition, without having been used and/or assembled. Items returned incomplete, damaged or soiled will not be taken back under any circumstances. In particular, products with scratches, even discreet ones, can never be taken back.

(III) Our specialists confirm that the product, or any other component of the product, conforms to the product sent to You, without damage, modification or intervention of any kind;

(IV) the products are returned to us in their original packaging, complete (original certificate provided if applicable, accessories, packaging, including gift box, case, notices...).

As some of Our products are made to order according to Your specifications (choice of finishes, colour variations, personalised engravings), they fall within the scope of exception n°3 of article L. 221-28 of the French Consumer Code. Thus, for all these pieces made to order (indicated as deliverable in "two to three weeks" or more, we specify that :

(A) The return is no longer possible if it is a second consecutive return for such parts manufactured to order;

(B) Return is only possible for one product per order for such parts manufactured to order;

(C) Products that have been subject, at Your request, to an additional or specific personalized modification can no longer be refunded or exchanged;

(D) The return is however possible on a product which has been engraved by Alcée, provided that the other conditions of return have been respected;

(E) In addition, products delivered outside the European Union or delivered in France and having benefited from a tax exemption cannot be refunded or exchanged.



Any refunding will be carried out, with the choice of Maison Alcée, either by recrédit of Your credit card, or by transfer a bank account in the name of the customer having placed the order, domiciled at the address of invoicing which was communicated at the time of the order.

In the event of an exchange, the amount initially received may be refunded to You. You can then place a new order for the chosen product. An exchange may also give rise to the collection or repayment of the price difference. The choice of the method of exchange remains at the discretion of Maison Alcée.



Pursuant to the provisions of Article L. 221-18 of the Consumer Code, You have a period of fourteen (14) clear days from the date of receipt of the products to exercise Your right of withdrawal, without justification or penalty. We will reimburse You at the latest fourteen (14) days following the date on which Your right of withdrawal was exercised. You will be able to exercise this right thanks to the withdrawal form which will be made available to You upon delivery of the products, and which will be accessible by written request to Our customer service at help@maison-alcee.com.

However, as some of Our products are made to order according to Your specifications (choice of finishes, colour variations, personalised engravings, etc.), they fall within the scope of exception no. 3 of article L. 221-28 of the French Consumer Code. Thus, for all those pieces made to order (indicated as deliverable in "two to three weeks" or more, or in general for any piece that You would ask to be engraved in a personalized way), this right of withdrawal is not applicable, which You expressly acknowledge.

5. Guarantees


5.1.1 Legal and commercial guarantees

Maison Alcée respects the legislation in force concerning the defects of conformity of the product to the Contract and the redhibitory defects under the conditions provided for in articles 1641 to 1649 of the Civil Code:

"Article L. 217-4 of the French Consumer Code: The seller is required to deliver goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility.

Article L. 217-5 of the Consumer Code: To be in conformity with the contract, the goods must :

1° Be fit for the purpose usually expected of similar goods and, where applicable :

- correspond to the description given by the seller and have the qualities that the seller has presented to the buyer in the form of a sample or model;

- have the qualities that a purchaser may legitimately expect, having regard to the public statements made by the seller, the producer or his representative, in particular in advertising or labelling;

2° Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.

Article L. 217-12 of the Consumer Code: The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

Article 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the thing sold which make it unsuitable for the use for which it was intended, or which so diminish this use that the buyer would not have acquired it, or would only have given a lower price, if he had known about them.

Article 1648 paragraph 1 of the Civil Code: The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.

In addition, Maison Alcée guarantees the products sold by the Company against any manufacturing defect for two years (24 months) from the date of shipment or hand delivery, provided the product is used under normal conditions.


It is recalled, as appropriate, that :

(I) Regular cleaning and maintenance as well as the consequences of normal wear and tear and ageing of the products, damage, deformation and destruction of the products,

(II) Breakage and loss of components, or any damage resulting from external forces, shocks, crushing or handling defects (other than the handling recommended by Maison Alcée),

(III) Any defect resulting from contact with water,

(IV) Any unauthorized modifications or repairs, as well as services, interventions or repairs performed elsewhere than by Maison Alcée or in an authorized Maison Alcée service centre, or by the use of components and/or accessories other than those recommended by Maison Alcée

are not covered by this warranty. They give rise to an estimate of repair, and, if You accept the estimate, to invoicing for the repair.


It is also recalled, as necessary, that loss or theft are not covered by this guarantee.


To benefit from the Maison Alcée Warranty, you are invited to contact Maison Alcée or to visit an authorized Maison Alcée service centre, with an official proof of your Maison Alcée Warranty (Purchase Invoice, Maison Alcée Warranty Certificate, other). Shipping costs, including but not limited to postage, insurance and packaging, are at your expense. We recommend that all shipments to us be sent by registered mail and that you take out insurance.


Only Maison Alcée and authorized Maison Alcée service centres are authorized to service this Maison Alcée Warranty. This Alcée Home Warranty does not affect any other rights you may have under applicable national law. These rights may vary by country, state, province or territory.



Without prejudice to the guarantees set out in article 5.1 above, Maison Alcée does not grant any guarantee on the Site and/or the Content (as described in article 7 below). In particular, Maison Alcée makes no warranty as to the suitability of any of the elements of the Site for any particular purpose. Maison Alcée does not warrant that the functions contained in the Site and any Content or other elements contained therein will at all times be available, uninterrupted or error-free, that any defects or errors will be corrected immediately, or that the Site or its server will at all times be free of viruses or other components that may cause damage.

6. Responsibility


The proposed products are in conformity with the French legislation in force at the time of the proposal. The responsibility of Maison Alcée could not be committed in the event of nonrespect of the legislation of the country where the products are delivered. It is up to You to check with the local authorities the possibilities and modalities of importation of the products which You consider ordering, and to respect them under your whole responsibility.

Furthermore, if You choose to access the Site from territories other than France, You do so on Your own initiative and at Your own risk. It is Your responsibility to comply with local legislation insofar as such legislation is applicable.



The photos of the products are presented for illustrative purposes only. We invite You to refer to the description of each product to know the precise characteristics. In case of doubt or if You wish additional information, do not hesitate to contact Us (article 1.1 above).



Except in the case of fraud or gross negligence and except in the case of liability for defective products, the total liability of Maison Alcée, for all damages that it may cause You under the terms of the Contract, is limited to the compensation of foreseeable, direct and material damages actually suffered by You because of the failure of Maison Alcée, this compensation cannot exceed the amount of Your last purchase, even if Maison Alcée has been warned of the possibility of such damages.

It is specified that, within the framework of the Contract, are considered to constitute indirect damages not giving right to compensation by Maison Alcée, even if they are foreseeable, all losses of profits, turnover, data, databases or programs, the deprivation of savings and all additional costs, as well as all prejudices of image and all claims of third parties.

In particular, Maison Alcée shall not be liable to You for damages caused by (I) your own act, omission or fault; (II) any case of force majeure as defined by the jurisprudence of the French courts; (III) any third party not linked to Maison Alcée for the execution of the Contract (for example, in the case where problems result from the performance, congestion or connection of telecommunications means or services, or the performance of your computer equipment); or (IV) any other event that neither Maison Alcée nor its suppliers could have foreseen or prevented even if Maison Alcée or its suppliers had taken all reasonable precautions.

In particular, the following will be considered as Your own fault, omission or fault any damage or loss that You may suffer as a result of the unsuitability or incompatibility of Your computer equipment (hardware and/or software) with all or part of the Site and/or the failure to implement all reasonable and necessary protections against any damaging programs, devices or communications, as it is Your responsibility, and Yours alone, (I) verify or have verified that Your computer and/or telecommunications equipment is appropriate and compatible with the Site, prior to any use and (II) implement all reasonable and necessary protections against all harmful programs, devices or communications, in particular by means of anti-virus software.



The Site, as well as other pages controlled by Maison Alcée (Facebook pages, Instagram etc.), may contain links to other sites on the Internet. These other sites are not under the control of Maison Alcée and You acknowledge that Maison Alcée is not responsible for the accuracy, intellectual property rights compliance, legality, decency or any other aspect of the content of these sites. The inclusion of any such link does not imply any endorsement by Maison Alcée, nor any association with its operators. Maison Alcée cannot assure that You will be satisfied with any product or service You obtain from a third party site that is hyperlinked to or from the Site, as the channels of other online businesses are owned and operated by independent merchants. Maison Alcée does not promote any merchandise and has not taken any steps to confirm the accuracy or reliability of any information contained on these third party sites. We urge You to conduct whatever research You feel is necessary or appropriate before engaging in any electronic transaction with any of these third parties.

7. Intellectual Property


The Site and all elements (including products), documents and other data contained therein (the "Content"), whether visual or audio, are protected by French and international rules applicable to trademarks, trade or service marks - whether or not registered as such - and trade names or other distinctive signs, copyrights, neighbouring rights, sui generis rights, design rights, patents, trade secrets or other similar rights and are owned or licensed by Maison Alcée.



Your right to use the Site and any Content or other materials contained therein is subject to Your compliance with the Agreement and any applicable laws or regulations. Any use of the Site or any Content for any purpose other than as permitted by the Agreement may violate Our rights or those of Our licensors:

(I) You may access and display any Content and other materials on the Site only for non-commercial and private use;

(II) the Site and any Content may not be copied, reproduced, modified, republished, uploaded, posted, adapted, transmitted, distributed or used in any way without the prior written permission of Maison Alcée or unless otherwise permitted by applicable law (in which case, You must keep intact all proprietary notices);

(III) You must not use meta tags or any other hidden text containing Our name, brand(s) or those of Our related companies without Our specific, prior written consent;

(IV) any User who wishes to place, for his/her personal use, on his/her site, a simple link directly to the home page of the Site, must obtain Our specific and written authorization beforehand; in no case shall Our agreement engage Our responsibility, on any grounds whatsoever, for the Site or any Content;

(V) any hypertext link to the Site using the framing or in-line linking technique is strictly prohibited.

8. Comments, criticism, communications and other content


Users may send Us reviews, comments or other content, submit suggestions, ideas, questions or other information as long as such content is not illegal, obscene, abusive, threatening, defamatory, infringing on intellectual property rights, or harmful to third parties and does not consist of or contain computer viruses, political activism, commercial solicitations, mass mailings, chain letters or any other form of "spam". You must not use a false e-mail address, impersonate any person or entity, or lie about the origin of the content. We reserve the right, in Our sole discretion, to remove or edit any content and to take legal action against violators.



If You send Us content, and unless otherwise specified by You, You grant Us and our affiliates, for the applicable legal term of protection, the non-exclusive, royalty-free right to reproduce, modify, adapt, publish, translate, distribute, sub-license and display such content throughout the world, on the Site and in all media.



You declare and guarantee to Us that You are the owner or holder of the necessary rights to the content that You transmit to Us. You agree to indemnify Us in the event of an action or claim by a third party against Us if this action is based on or originates from the content that You have transmitted to Us.

9. Applicable law - Jurisdiction


The Contract is subject to French law, subject to the mandatory rules applicable in Your country of residence.



In the event of a dispute, You may bring the matter before the court of Your choice, in addition to the court of Our registered office, the court of the place where Your order was actually delivered.


10. Protection of personal data


The personal data collected (via the newsletter, the creation and modification of a customer account, the purchase of a product and the deposit of cookies) on the Site are intended for Maison Alcée with Your consent. Maison Alcée is committed to protecting Your personal data. All the personal data concerning You collected by Maison Alcée are treated with the strictest confidentiality, in accordance with the provisions of the law 78-17 of January 6, 1978 relating to Data processing, the Files and the Freedoms, for the needs for the treatment of the orders. Your personal information and data are necessary for the management of orders and relations with You, as well as to keep You informed of all commercial offers and information likely to interest You. They can be transmitted to the service providers and contractual partners who intervene and contribute to the management of the orders as well as to all the subsidiaries of Maison Alcée. You are informed of the compulsory or optional nature of the data entry at the time of collection. This information and the management of orders are also kept for security purposes, in order to respect legal and regulatory obligations and to allow Maison Alcée to improve and personalize the services offered to you.



The person in charge of processing the personal data collected in the context of the creation of the user's personal account and his navigation on the site is the Data Protection Officer of Maison Alcée.

As the person responsible for processing the data it collects, it undertakes to comply with the legal provisions in force. It is its responsibility to establish the purpose of the information processed and thus to provide its customers and prospects with complete information on the processing of their personal data and to maintain a register of processing in accordance with reality.

Whenever Maison Alcée processes personal data, we take all reasonable steps to ensure that the personal data is accurate and relevant to the purposes for which we process it.

For any question relating to the collection and processing of Your data by Maison Alcée, you can contact the Data Protection Officer at the following addresses



If You decide to create a customer account, Your identification data will be kept as long as Your account is active and You do not close it. You can close Your account at any time by simple request according to the terms of article 10.5 below. Your request will be taken into account as soon as possible or, in the case of an order in progress, as soon as it is completed.

The data relating to Your purchases of products or Your requests for information will be preserved by Maison Alcée during ten years to be able to accompany You for all the important events of your life (birth, birthdays, festivals...). They will then be deleted. If You wish to oppose it, again, a simple request according to the methods of the article 10.5 will ensure the destruction of information concerning You.



In accordance with the Regulation, Maison Alcée implements all technical and organizational measures appropriate to the nature of the data and the risks presented by the processing, to preserve the security and confidentiality of the personal data that you communicate and, in particular, to prevent them from being deformed, damaged, or accessed by unauthorized third parties.

In the event of an anomaly being detected, we will communicate within a maximum of 3 days in full transparency about their situation. On the one hand, we will inform the competent control authority, the CNIL in France. On the other hand, we will warn the people whose data has been hacked, if the leakage could cause a real risk for their rights and freedoms.



In accordance with the French Data Protection Act of 6 January 1978, You have the right to access, rectify and oppose any personal data concerning You. To exercise these rights, You must send a letter to Maison Alcée, 58 avenue du Général Eisenhower, 51100 Reims, or an e-mail to rgpd@maison-alcee.com, indicating Your name, first name, e-mail address and Your customer references. Each request must be signed and accompanied by an identity document bearing Your signature and specify the reply address. This reply will then be sent within 2 months of receipt of the request.



In accordance with Article 223-2 of the French Consumer Code, We inform You that You may, if You wish, register on the opposition list for telephone canvassing on the website www.bloctel.gouv.fr.

Registration on this list allows You to no longer be contacted by telephone by a professional with whom there is no pre-existing contractual relationship. If You are already registered on the Bloctel list, the fact that You communicate Your telephone details to Us authorises Us to use these to call You back in the context of Your order or to suggest other services to You.

11. Commercial offers and newsletters

Maison Alcée is likely to send You commercial offers by mail, email, sms, telephone or via all the web spaces animated by Maison Alcée or one of its partners on the social networks, subject to prior acceptance. You have at any time the right to oppose without charge to these commercial prospecting sendings, by clicking on the link "unsubscribe" appearing in each email.

12. Cookies


When consulting the site, information relating to Your navigation may be recorded in "Cookies" files installed on their terminal (computer, tablet, Smartphone). These cookies are issued by Maison Alcée with the aim of facilitating navigation on the site and allow Your browser to be recognised when You are connected to the Site. These cookies are issued in order to:

- Establish traffic statistics (number of visits, pages viewed, abandonment in the order process, etc.).

- Adapt the presentation of the Site to the display preferences of the terminals,

- To store information entered in forms, to manage and secure access to reserved and personal areas such as the customer account and to manage the shopping cart.



Maison Alcée reserves the right to install cookies in Your computer during visits to the Site. A cookie is a small file that is sent to Your computer and stored on Your hard disk. A cookie does not make it possible to identify You but has for object to indicate any preceding visit on the Site in order to help Maison Alcée to personalize its services.



You can set the parameters so that cookies are deactivated and thus prevent cookies from being installed on Your computer without Your express consent. Any settings made may modify Internet browsing and the conditions of access to certain services on the Site that require the use of cookies.



The Site uses computer applications from third parties (which may use cookies), which allow You to share content from the Site with other people or to let these other people know what You think about content on the Site (social networks such as Facebook, Instagram, Google+, Twitter, etc.).



When You visit a page on the Site containing a "Share" or "Like" button, Your browser establishes a direct connection with the servers of the social network concerned. If You are connected to the social network while browsing, the application buttons allow the pages viewed to be linked to Your account. If You interact with the plug-ins, for example by clicking on the "Like" button or by leaving a comment, the corresponding information will be transmitted to the social network concerned and published on Your account. If You do not want the social networks to link the information collected through the Site to Your account, You must disconnect from the social network concerned before visiting the Site. In particular, Maison Alcée collects and uses Your navigation data when You consult the Site through Facebook. These data collected are only intended for the use of Maison Alcée.



Maison Alcée is in no way responsible for the content or the functioning of any of the social networks, including those which can be linked to the Site.

13. Miscellaneous


If any provision of the Contract is held to be illegal, invalid or unenforceable for any reason and it is not possible to replace it by operation of law with a reasonable provision of similar effect (which the parties already permit any court hearing the relevant dispute to do, to the extent permitted by applicable law), then that provision shall be deemed severable from the Contract and shall not affect the validity and enforceability of the remaining provisions to the fullest extent possible under applicable law.



The fact that Maison Alcée does not exercise one of the rights granted to it under the Contract shall not be interpreted for the future as a waiver of the right in question nor as an obstacle to the exercise of any other right.



We may transfer (by any means and in any form, including merger) Our rights and obligations under the Agreement, without notice to You: (i) to any entity which is or will be related to Us, or (ii) to any person or entity which will take control directly or indirectly of all or a significant part of Our property or capital or voting rights or those of any of Our related entities. You may not transfer (by any means) the Contract without Our prior written consent.



We may give You any notice under the Agreement either by posting it on the Site, by e-mail, or by normal, express or registered post to Your address as We may have it on our systems, at Our option. You acknowledge and agree that any of these methods of notification, as chosen by Us, is sufficient for Your information.



Maison Alcée can prevail, in particular for the purposes of proof of any act, fact or omission, of the programs, data, files, recordings, operations and other elements (such as follow-up reports or other states) of nature or under computer or electronic format or support, established, received or preserved directly or indirectly by it, except abuse or obvious error. You expressly recognize the possibility for Maison Alcée to take advantage of these elements of nature or under computer or electronic format or support.



Taking into account the possible evolutions of the Site and the regulation, Maison Alcée reserves the right to modify the Conditions at any time. The new Conditions will be, if necessary, brought to Your knowledge by online modification and will be applicable to the only sales realized after the modification.

Updated on 09/11/2021

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